Flexia Construction Group ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information when you engage with us, whether through our website, email, phone, or in person.

1. Information We Collect

We may collect the following personal information:

Name, phone number, and email address

Residential or business address

Project details you provide (e.g., type of building service requested)

Billing and payment information

Any correspondence you send to us

When you visit our website, we may also collect non-identifiable information such as your IP address, browser type, and usage patterns (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

Provide and manage our building, maintenance, and related services

Communicate with you regarding quotes, bookings, and project updates

Respond to enquiries and provide customer support

Process payments and manage accounts

Meet our legal, regulatory, and insurance obligations

Improve our website, services, and client experience

3. Disclosure of Information

We will not sell or rent your personal information. We may share your details only when:

Required by law or regulatory authorities

Necessary to protect our rights, safety, or property

Working with trusted third-party contractors or service providers (e.g., IT hosting, payment processors, subcontractors) who are bound by confidentiality obligations

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure data storage, restricted access, and compliance with relevant Australian privacy laws.

5. Your Rights

You have the right to:

Access the personal information we hold about you

Request corrections to ensure accuracy

Withdraw consent for marketing communications at any time

Requests can be made by contacting us (see Section 8).

6. Cookies & Website Tracking

Our website may use cookies and analytics to enhance user experience. You can disable cookies in your browser settings, but some site functions may not work as intended.

7. Retention of Information

We retain personal information only for as long as necessary to deliver our services, comply with legal obligations, and resolve disputes.

8. Contact Us

For questions about this Privacy Policy, to access or update your information, or to make a complaint, please contact us at:

Flexia Construction Group

Phone: 0403 768 095

Email: info@flexiaconstructiongroup.com.au